Stallion Tools
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    • Stallion Tools
    Shopping with us
    I’D LIKE TO BUY STALLION TOOLS. WHERE CAN I GET THEM? / WHAT’S THE PRICE OF A CERTAIN PRODUCT?

    Hello,

    Thanks for getting in touch and for your interest in Stallion Tools.

    We distribute our products through selected hardware stores and do not sell directly to the public. Prices may vary depending on the retailer.

    If you let us know where you’re located, we’ll gladly point you to the nearest store that stocks Stallion Tools.

    I’M INTERESTED IN BECOMING A RESELLER / STOCKIST FOR STALLION TOOLS. WHAT’S THE PROCESS?

    Hello,

    Thank you for reaching out and for considering Stallion Tools for your store.

    To become a reseller, you must operate a hardware retail business.

    If you do, please send us the following info:
    1. Store name
    2. Store location
    3. Contact number

    Once we receive your details, our National Sales Manager will review them and contact you to take the next step.

    HOW DO I REPAIR MY STALLION TOOLS PRODUCT?

    Hello,

    Thanks for your message.

    Stallion products can be booked for repairs at your nearest authorized stockist.

    If your item is still under warranty (1 year):
    Take it back to the store you purchased it from along with your proof of purchase. The store will handle the repair process for you.

    If it’s out of warranty:
    No problem—you can still take it to a Stallion Tools stockist, who will book it in for repairs at your own cost.

    Need help finding a stockist? Let us know your area and we’ll assist.

    WHERE CAN I GET SPARE PARTS FOR MY STALLION TOOLS PRODUCT?

    Hello,

    Thank you for reaching out.

    You can purchase spare parts from the nearest Stallion Tools stockist. If they don’t have the part in stock, they’ll be able to order it for you.

    Let us know where you’re based, and we’ll help connect you with a nearby supplier.

    CAN I SELL STALLION TOOLS ON MY ONLINE STORE?

    Hello,

    Thanks for your interest in Stallion Tools.

    Please note that we only authorize online sales through approved hardware retail partners who are official StallionTools stockists.

    After sale support
    MY GOODS ARRIVED DAMAGED, WHAT SHOULD I DO?

    We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.

    THERE IS AN ITEM MISSING FROM MY ORDER.

    If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

    HOW DO I RETURN AN ORDER?

    You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.

    MY ORDER HASN’T ARRIVED, PLEASE HELP?

    Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.

    Product help
    I AM NEW TO DIY AND NOT SURE WHICH TOOL I NEED?

    If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.

    HOW DO I KNOW IF THE PRODUCT IS RIGHT FOR THE JOB?

    We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!

    WHAT WARRANTY DO I GET WITH MY ORDER?

    All our electrical items come with 1 year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website. For more information on warranties click here.

    DO YOU SELL GIFT CARDS?

    At this time, we do not sell gift cards. We appreciate your understanding.